Case Studies & Testimonials

In the budget-strained field of paratransit transportation, ALC's Coordinated Transportation Model allows us to make and verify an exceptionally unique claim: reduced costs and improved transportation services.

Don't just take our word for it, ask our customers…

Case Studies

Making the Case
for ALC

Mobility Management

San Joaquin
Transit Agency

ALC Customer Quotes & References

Don't just take our word for it, ask our customers…

"Long Beach Transit was the first transit system to benefit from the ALC business model. We began working together in 1998 through our partnership with Long Beach Yellow Cab, and I have always been impressed by their professionalism and quality of service. ALC is not a 'one size fits all' operation -- their paratransit services are highly personalized and designed to meet the unique requirements of any transit agency. I recommend ALC to transit agencies that are looking for paratransit services that offer flexibility, efficiency and a high quality of service. Since the inception of our working relationship with ALC, this has been and continues to be our bottom line - a significant reduction in operating costs, while increasing customer satisfaction."

Larry Jackson
President and General Manager
Long Beach Transit
Long Beach, CA
ljackson@lbtransit.com

"American Logistics Company works with the under-utilized 'for hire' transport industry in the local communities. Through innovative technologies and incentive management styles they reduce costs, increase efficiencies and cater to the unmet needs of transportation agencies across the country. This is especially true when it comes to the 'hard-to-serve' trips that take place on weekends and after-hours.

The American Logistics Company business model exemplifies the reduction in administrative tasks for the agencies they work with; a culture of innovation by experts in the industry; the utilization of untapped resources; and the reduction of insurance restrictions -- it is part of a logical solution to problems faced by all communities interested in improving the way that they coordinate and implement Paratransit services."

David J. Cyra, PE
Principal
CYRA ETTC
Mukwonago, WI
cyraettc@aol.com

"Since we began working with ALC nearly a decade ago, we've enjoyed a powerful collaboration that has enabled us to fulfill the need for non-emergency medical transportation services, for seniors aged 60+ here in South Orange County. In particular, this partnership has made it possible for us to meet the demand for our transportation services, after hours and on weekends. By combining the strengths afforded by our nonprofit paratransit services, with the private, accessible paratransit services ALC offers, we have created a transportation model that can be easily replicated in both urban and suburban settings. ALC's high-quality paratransit services have also proven to be cost-effective for our agency, and I am highly satisfied with their immediate responsiveness in addressing any concerns that may arise with regards to passenger services, billing and accounting, or contracts."

Dan Palumbo
Chief Operating Officer
South County Senior Services
Orange County, CA
dpalumbo@myagewell.org

"One of the things that most surprised me about ALC, is the keen interest that they take in their taxi drivers - conducting extensive background checks and providing a full-suite of training programs that address customer service and sensitivity to the needs of elderly and disabled passengers. This is not something I've experienced with our local taxi company. By treating both their clients and their drivers with respect, ALC has what it takes to make any paratransit program a success."

Carmi Peot
Director of Paratransit Services
Milwaukee County Transit System
Milwaukee, WI
cpeot@mcts.org

"One of the things I appreciate most about ALC, is its ability to provide efficient transportation services to our ADA paratransit and general public demand response clients. Several customers have reported that they are very satisfied with the convenience and on-time performance provided by ALC. As a public transit agency, we are also impressed with the level of transparency and responsiveness provided by ALC's sales and customer service staff. Due in part to ALC's high quality of service, we expanded our contract with them to include reservations."

Laurrie Brown
Director of Operations
San Joaquin Regional Transit District
Central CA
lbrown@sanjoaquinrtd.com

"One of the things that is most impressive about ALC is the company's flexibility when it comes to providing transportation services for our clients. At 211la.org, we answer hundreds of calls each day for a wide variety of requests for health and human services programs within Los Angeles County. Unlike other organizations we've worked with, ALC was able to modify its transportation services to meet the evolving needs of our clientele. We like the fact that rides can be scheduled online, making it much easier for us to manage our client transportation services. ALC's personnel are also very responsive and accessible whenever a problem arises. I would recommend ALC to any organization that is looking for flexible, reliable and highly accessible transportation services."

Mary Sanders
211 Community Liaison
211la.org
Los Angeles, CA
mary@211la.org

"Typical paratransit programs operated by transportation agencies involve several types of transportation requirements, from high volume routes served best by a dedicated fleet of vehicles, to the lower volume, 'hard-to-serve' paratransit trips, served best by non-dedicated vehicles.

In establishing or refining a service delivery design, paratransit managers and practitioners should be looking at a mix of dedicated and non-dedicated service, and how that mix can be optimized to minimize the overall cost per trip."

TCRP Report 121: Toolkit for Integrating Non-Dedicated Vehicles in Paratransit Service.
Transportation Research Board (TRB)
Nelson/Nygaard Consulting Associations