The ALC Difference
A reputation built on 50 years of transportation management and customer service has given ALC the foundation to develop an NEMT model that allows healthcare organizations to focus on what they do best - providing healthcare services, all while reducing costs and continuing to provide high quality transportation benefits to their members.
Experience the difference for yourself.
There is a Better (Proven) Way
ALC's Coordinated Transportation Model offers a cost effective solution designed to help you off-load the time and resource commitments of administrating your current member transportation benefits, or add transportation benefits, without incurring additional costs, and in most cases reducing your existing costs. Learn More
Fewer Complaints
ALC has fewer complaints than anyone in our industry. Period. With a documented 97% on time performance record and an average of 0.29 complaints per 1,000 trips, an ALC partnership assures complaints will decrease over time. Learn More
Happy, Healthier Members
When high-quality, reliable transportation is provided by a
healthcare organization, the overall cost of healthcare can be
reduced because members are able to better access the healthcare
services that keep them well, including regular visits to their
physician for check-ups, vaccines and other preventive care. It's a
win-win solution for healthcare organizations and their
members.
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"…a strong case can be made that improved access to NEMT for transportation-disadvantaged persons is cost-effective in terms of better healthcare. In some cases, this cost-effectiveness translates directly into decreases in healthcare costs that exceed the added transportation costs. In other cases, longer life expectancy or improved quality of life for those suffering from the studied conditions justify the added costs of improved access to NEMT cost-effectiveness." TCRP Document 29 (Project B-27): |
Utilization Management and Reporting
ALC can help healthcare agencies better manage and budget their transportation benefit by providing real-time updates on the number of trips provided month-to-date. These reports can be provided on a daily, weekly or even monthly basis depending on the healthcare organizations specific needs. ALC can also work with the healthcare agency to determine a schedule of services that meet budgetary requirements and trip quotas, while providing a high-level of customer service. Learn More
We Deliver a Worry-Free Transition
ALC guarantees a worry-free transition. ALC is able to provide quick and easy implementation, robust reporting with measurable results and all within the first 30-days. Learn More
"Right Sizing" the Vehicle
ALC's model offers you the flexibility to transport any
qualifying member requiring non-emergency medical transportation,
whether they require ambulatory, wheelchair, or gurney service. ALC
accomplishes this by "right sizing the vehicle." Partnering with
certified local for-hire transportation service providers, ALC
ensures that the appropriate vehicle is available to meet the needs
of the organization and its members, whether it is a sedan,
wheelchair accessible van, litter van or ambulance. Learn
More
Don't just take our word for it...ask our
customers!
Why Work with ALC?
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What They're Saying...
"Since this was our first time using this special service, we did not know what to expect. From the agent taking our initial call to our driver that morning, the experience was wonderful!
All this time, I have had to take my mother to her doctor's appointments via public transportation so this was such a treat for the both of us! On top of that, our driver was very professional, on time and did not let us off until we were directly in front of the hospital! He made our trip very comfortable and with an early morning pickup, that was nice!
Naomi
ALC Passenger through
Health Plan of San Mateo
Daly City, CA
