Reducing Costs with ALC's NEMT Solution

With ALC, healthcare organizations can focus on what they do best - providing healthcare services.

ALC's Coordinated Transportation Model offers a cost effective solution designed to help you off-load the time and resource commitments of administrating your current member transportation benefits, or add transportation benefits, without incurring additional costs, and in most cases, reducing your existing costs.

"Right Sizing" the Vehicle

ALC's model offers you the flexibility to transport any qualifying member requiring non-emergency medical transportation, whether they require ambulatory, wheelchair, or gurney service. ALC accomplishes this by "right sizing the vehicle." Partnering with certified local for-hire transportation service providers, ALC ensures that the appropriate vehicle is available to meet the needs of the organization and its members, whether it is a sedan, wheelchair accessible van, litter van or ambulance.

Customer Service and Reservation Center

Customer service is a top priority for ALC's employees and associates. The company's Customer Service Center (CSC) is open 24 hours a day, 7 days a week, 365 days a year. And in an industry where on-hold times are measured in minutes, ALC averages less than 11 seconds per call.

To meet the unique needs of healthcare programs across the United States, ALC's reservations staff is multi-lingual and specifically trained in the administration of Non-Emergency Medical Transportation (NEMT) benefits. The ALC reservations process can be easily customized to meet a healthcare program's requirements. For example, member calls can be directed to operators who are dedicated to answering calls and gathering data on behalf of your specific healthcare organization.

ALC's reservations specialists confirm member eligibility, and monitor the number of trips taken by the member to ensure program benefits are not exceeded. With more than 100 agents available at any given time, as well as online reservation capabilities, ALC not only improves the quality of service, but also makes it easier for your members to utilize their transportation benefits.

ParaMax^® Dispatch

ALC's passenger-centric dispatch technology was developed with the end-goal of delivering quality, safe, reliable and on-time transportation services.

To accomplish this, ALC's dispatch specialists first determine the requirements of the member, they then assign the correct vehicle, equipment and driver to meet the member's unique transportation needs.

Next, ALC's ParaMax dispatch technology establishes the most optimal route and then performs systematic, real-time route optimization to adjust to cancellations, road closures, weather and traffic conditions; and any other unpredictable events.

Our proprietary route optimization and GPS-based dispatching technology, used in conjunction with the vehicle's mobile data terminal, supports minute-by-minute agility, pin-point accuracy and ultimate responsiveness in routing, dispatching and tracking.

The Result: Happier, Healthier Members

Members of healthcare organizations using ALC's NEMT solution enjoy a 97% on-time rate, and participating organizations receive an average of 0.29 complaints per 1,000 trips - ultimately leading to more satisfied and healthier members.

When high-quality, reliable transportation is provided by a healthcare organization, the overall cost of healthcare can be reduced because members are able to better access the healthcare services that keep them well, including regular visits to their physician for check-ups, vaccines and other preventive care. It's a win-win solution for healthcare organizations and their members.

Why Work with ALC?