Improve Service with ALC

Members of healthcare organizations using ALC's NEMT solution enjoy a 97% on-time rate, and participating organizations receive an average of 0.29 complaints per 1,000 trips - ultimately leading to more satisfied and healthier members; all while reducing the cost of administering your transportation benefit. Learn More

Happier, Healthier Members

When high-quality, reliable transportation is provided by a healthcare organization, the overall cost of healthcare can be reduced because members are able to better access the healthcare services that keep them well, including regular visits to their physician for check-ups, vaccines and other preventive care. It's a win-win solution for healthcare organizations and their members.

With ALC's Coordinated Transportation Model, healthcare programs benefit from a variety of services including verification of member eligibility, reservations, dispatch, service delivery, management reporting, invoicing and quality control.

ALC's Intelligent Transportation System (ITS)

ALC's fully integrated approach ensures program accountability through driver and vehicle management; field management and supervision of transportation operations. ALC's Intelligent Transportation Systems (ITS) effectively manage driver training, insurance, drug and alcohol testing, vehicle maintenance and reporting.

In achieving all this ALC is setting a new standard for NEMT services.

Below you'll find an overview of the key components that make up ALC's Intelligent Transportation Systems (ITS), a fully integrated approach designed to safeguard service.

Performance

ALC by the Numbers

ALC's Intelligent Transportation System (ITS) enables clients to achieve performance metrics that are significantly higher than industry standards.

Utilization Management and Reporting

ALC can help healthcare agencies better manage and budget their transportation benefit by providing real-time updates on the number of trips provided month-to-date. These reports can be provided on a daily, weekly or even monthly basis depending on the healthcare organizations specific needs. ALC can also work with the healthcare agency to determine a schedule of services that meet budgetary requirements and trip quotas, while providing a high-level of customer service.

Internal Quality Control

ALC's internal quality control initiatives include an incentive program that offers bonuses for the operations team based on the achievement of quality service performance metrics. ALC also offers incentives based on driver performance standards.

Drivers

To ensure a high quality of service, ALC aggregates the best drivers available in each market that it serves. To find the best drivers, ALC conducts rigorous screening programs as part of its driver recruitment and credentialing.

We take these measures very seriously, to ensure the highest degree of customer confidence regarding driver qualifications and safety.

Vehicles

Maintenance

ALC requires all drivers to adhere to ALC's vehicle maintenance standards and any additional standards required by the healthcare organization. These standards require vehicles to be maintained at levels and intervals more rigorous than those required by the manufacturer.

"Right Sizing" the Vehicle

ALC's model offers you the flexibility to transport any qualifying member requiring non-emergency medical transportation, whether they require ambulatory, wheelchair, or gurney service. ALC accomplishes this by "right sizing the vehicle." Partnering with certified local for-hire transportation service providers, ALC ensures that the appropriate vehicle is available to meet the needs of the organization and its members, whether it is a sedan, wheelchair accessible van, litter van or ambulance.

Coordinated Fleet

Insurance

ALC's policies, which exceed industry standards, can name your organization as additional insured on the comprehensive automobile liability insurance and the commercial general liability insurance.Project Management

Project Management

We Deliver a Worry-Free Transition

Your project is assigned a transition manager to ensure that the program is implemented as smoothly as possible. As a result, ALC is able to provide quick and easy implementation, robust reporting with measurable results and all within the first 30-days.

Continuous Service

ALC's quality of service does not end once the transition is complete. Each ALC customer is assigned a project management team and a customer service liaison. This team will continue to work alongside your organization for the life of the project. These teams communicate performance data and other information regarding your transportation program using state-of-the-art reporting tools.

"On-Road" Project Supervision

ALC conducts regular, on-road monitoring and supervision as well as ride checks, to assess vehicle condition, operator professionalism, and performance and service rule adherence.

ITS Operations Center

ALC's highly trained customer service staff streamlines operations from reservations through reporting and is always available to answer questions and solve any service concerns. Our crossed-trained scheduling, reservation and dispatch teams are responsible for:

ALC's state-of-the art communications facility is a centralized operations center with professional management that operates 24/7/365 with systems and infrastructure designed to support 99.99 percent uptime. Key features include:

Why Work with ALC?