Frequently Asked Questions
Below are some questions that are frequently asked by transportation providers who are contemplating entering into a business relationship with ALC, as well as frequently asked questions by transportation providers currently contracted with ALC. Please review these questions and the responses carefully and make sure to keep them in mind when you are deciding if a business relationship with ALC is right for you.
Q: What does ALC do?
A: ALC is a national transportation management company. ALC has established relationships with health care facilities, insurance companies, school districts and public transit agencies throughout the United States. ALC has agreed to manage and coordinate its clients' transportation needs and contracts with independent transportation providers, such as you, in order to fulfill its clients' transportation needs. ALC does not provide transportation, does not provide vehicles, and ALC does not employ any drivers.
Q: What is my relationship with ALC?
A: As a transportation provider, you are not an employee of ALC. If you are currently providing and are properly licensed to provide passenger transportation as an independent contractor, then you may be eligible to enter into an independent contractor arrangement with ALC. If you own a transportation business, then you may be eligible to enter into a service provider agreement with ALC wherein you and/or your employee drivers are eligible to provide transportation service as a subcontractor to ALC. If you are an employee of a transportation provider that is contracted with ALC, then your relationship is with the transportation provider.
Q: What does it mean to be an independent contractor of ALC?
A: Independent Contractor is a technical legal term. However, in essence, it means that you are a self-employed business person working independently from ALC. As a self-employed independent contractor/business person, you are not an ALC employee and you are not controlled or directed by ALC. You are free to operate your business however you see fit within the bounds of the law and requirements of the clients that you choose to service. You can elect to do business with ALC as often or as little as you like, it is entirely up to you. You can keep all of the proceeds as quantified at the time of the trip offer for the trips that you elect to service but you will also be responsible for the costs and risk of owning your own business. The exact terms of your independent contractor relationship with ALC will be contained in your agreement with ALC and you are encouraged to read that agreement very carefully and ask any questions that you may have before you make the decision of whether you want to do business with ALC.
Q: How much business can I expect to receive through ALC:
A: It is impossible to predict the volume of business that will be available through ALC dispatch at any given time. Therefore it is important for you to understand and consider ALC as a supplemental source of potential business and income for you. ALC does not guarantee that you will receive any business at all. You should not assume that ALC will be your sole business or income source.
Q: How am I compensated for the services I provide for ALC's clients?
A: When you receive a trip offer through ALC you will know the monetary value for that trip. As a service to you, ALC collects fees for trips from its clients and then distributes payments. A daily summary reflecting all of the trips you have serviced the day prior is made available through the ALC web site. A weekly summary reflecting all of the trips you serviced the week prior is also made available on the ALC web site.
Q: How often will I receive payment for the transportation services I provide?
A: ALC distributes payment to transportation providers each Friday. You have the option to receive payment by way of a check or through Automatic Deposit.
Q: How much can I earn servicing trips through ALC?
A: This can vary greatly. As indicated above it is impossible to predict the volume of business opportunities that may be available to you through ALC. Additionally, ALC contracts with numerous and diverse clients, each with unique and specific pricing agreements. Each trip offered to you will state the pickup city of the trip, mileage of the trip, the type of vehicle required to service the trip (wheelchair or ambulatory) and the payment amount for successful completion of the trip. When a trip is offered to you, it is entirely up to you to make the business decision of whether to accept or reject the trip.
Q: How can I learn more about entering into a business relationship with ALC?
A: Please visit one of our local offices, or email us at ALC@AmericanLogistics.com to discuss business opportunities with ALC and to review a service provider or independent contractor agreement for your review and consideration. When you come to the office, make sure to bring proof of:
Properly Licensed Vehicle
Commercial Vehicle Insurance
Applicable Permits and Licenses
Q: What insurance limits will I need to obtain and maintain to operate my business?
A: ALC's insurance carrier requires all transportation providers contracting with ALC to maintain a minimum of 100/300/50k split limit, 300,000 CSL. There are other clients with contracts that may require additional insurance which you would need if you want to be eligible to receive trip offers for those clients.
Q: What kind of equipment will I need in order to receive and service trip offers through ALC?
A: A properly licensed and insured vehicle and an Android device with a data plan are the only two pieces of equipment needed to start acquiring business opportunities through ALC. As part of your business expenses, you are responsible for purchasing your own device and for the monthly data plan. Currently, transportation providers use vehicles ranging from a fuel-efficient Prius to a school bus. Some trips may require a lift, but our clients offer trips suitable for ambulatory-only vehicles with ramps as well. The Android device and ALC's proprietary app (the app is free) are needed to receive a trip offer from ALC. The app allows ALC dispatch the ability to offer you a trip, and then lets you communicate your decision to either accept and service the trip, or to decline the trip offer.
Q: Which Android devices are compatible with ALC's app?
A: ALC's app works on most Android devices running 2.3.x or higher version of the OS. Here is a link listing all fully tested and compatible devices: http://www.AmericanLogistics.com/AndroidPhones.
Q: Does the ALC app cost anything and if so, how much?
A: The app is free. Simply go to the Google Play Store and search for "ALC NTS MDD." Download and install the application. We suggest you click the box that allows for the application to be automatically updated. This will keep you up to date with the latest version our team releases.
Q: Will the ALC app automatically update?
A: If you check the box that allows for the automatic update, the application will update each time a new version is released. If you are running an older version of the software, the application will require you to update to the latest version before allowing a valid sign-in. If this happens, you will be redirected to the Google Play Store and given the option to upgrade. You can select upgrade and we also recommend you click the box that allows for the automatic update.
Q: I've installed the ALC NTD MDD app, but I can't log in. What do I need to do in order to be able to receive a trip offer?
A: In order to receive a trip offer you will need to have an executed contract with ALC and show proof of the documentation mentioned above. Once that is in order, you will need to work with our Driver Support Team to be issued a login ID and pin.
Q: What does "Accept" or "Reject" a call offer or trip offer mean?
A: ALC dispatch communicates offers of business opportunities to transportation providers who are signed into the ALC app and posted. If a trip is offered to you, you can accept that trip offer, reject it, or not respond (which will be treated as a rejection). If you accept a trip offer, detailed specifics regarding the trip will be sent to you and you are then under contract to service the trip. Once you have successfully serviced the trip, you will be paid the amount included in the offer you accepted.
Q: What is posting? Why should I post? Do I have to post?
A: When you select "post" in the ALC app, you are letting dispatch know you would like to receive trip offers. You should only post in areas where you are properly licensed and permitted to provide service. You are never obligated to post. Posting does not guarantee trip offers nor does it commit you in any way to accept an offer. If you would not like to receive offers, you can choose not to post. You are always free to accept or reject trip offers.
Q: What does Onsite mean?
A: "Onsite" is how you communicate to ALC the time that you arrived at the location of the pickup address of our clients. "Onsite" is different from "Pickup." "Pickup" indicates the passenger is successfully loaded in your vehicle. This information is necessary for ALC to invoice and provide reporting to our clients as well as successfully pay transportation providers.
Q: What does No Show mean?
A: "No Show" means the passenger was not at the pickup address or is refusing transportation. A "No Show" sent via the ALC app lets dispatch know the passenger is not at the pickup address or is refusing transportation. In most cases a "No Show" fee is paid to the transportation provider. "No Show" information is necessary for ALC to invoice and provide reporting to our clients as well as successfully pay transportation providers.
Q: What happens when the trip information doesn't come through after I click "Accept"?
A: Sometimes it helps to reboot your Android device, sign back into the ALC app and then send a message to dispatch asking them to re-offer the trip.
Q: What should I do if I lose signal and can't send trip data?
A: If you are servicing a non-school trip, you may contact dispatch at 877.225.5672 to transmit the data necessary for ALC to compensate you for the trip. If you are servicing a school trip, please call the school phone number related to the district you are servicing.
Q: How long should I expect to wait when I send a request to talk to dispatch?
A: Our goal is to call you back within five minutes. We suggest that you call back into dispatch if you have not received a call back after ten minutes. If you are having any type of emergency, we suggest you push your Emergency button in the ALC app and call into dispatch.
Q: What are Night Prior Business Opportunities?
A: "Night Prior Business Opportunities" are potential trips that are identified near your desired service area that are tentatively reserved to be offered to you the following day. There is no guarantee that "Night Prior Business Opportunities" are actually offered to you the following day because changes sometimes occur. If the tentative reserved trips are formally offered to you the following day, it is still your own choice to accept, reject or not respond to the offers.
Q: How can I get on the Night Prior Business Opportunities list?
A: Call ALC during evening hours and speak with a dispatch operator. There may be a waiting list if other transportation providers have filled the Night Prior Business Opportunities list, or there may not be an opportunity for your desired service area.
Q: Are trips tentatively reserved for me as Night Prior Business Opportunities guaranteed to be offered to me the following day?
A: No. Night Prior Business Opportunities are potential trips that are identified near your desired service are that are tentatively reserved to be offered to you the following day. There is no guarantee that Night Prior Business Opportunities are actually offered to you the following day because changes sometimes occur. If the tentatively reserved trips are formally offered to you the following day, it is still your own choice to accept, reject or not respond to the offers.
Q: When will I find out whether I will actually be offered any trips that are tentatively reserved for me the next day?
A: If you are on the Night Prior Business Opportunities list, you should receive information regarding tentatively reserved potential trip offers for the following day by 8:30 PM the night before. Unless a change occurs which renders ALC unable to offer you the potential trip offers tentatively reserved for you the night before, these trip offers will be formally offered to you 45 minutes prior to the due time if you have posted using ALC's app. Again, it continues to be your choice to accept, reject or not respond to the trip offer.
Q: If I do not have any tentatively reserved potential trip offers through the Night Prior Business Opportunities list, when will I receive trip offers?
A: If you choose to post using ALC's app, trips will be offered as they become available. There is no guarantee that you will be offered trips when posted.
Q: What do I do if I am in an accident/incident while transporting an ALC client?
A: First, please check on the condition of everybody in your vehicle and then call 911 or the police as necessary. Call dispatch to report the accident/incident so that we may notify our client and review any specific accident procedures at that time.
Q: What is the contact information for the different department at ALC?
A: Paratransit and NEMT Dispatch:
School Dispatch: 877.225.7750
Driver Support: 899.999.3371, Option 3